| Features |
Forever Free
$0/mo Forever Free
$0/mo |
Beginner
$100/mo Beginner
$80/mo $1,200/yr $960/yr
|
Growth
$200/mo Growth
$160/mo $2,400/yr $1,920/yr
|
Ultimate
$500/mo Ultimate
$400/mo $6,000/yr $4,800/yr
|
|---|---|---|---|---|
| OmniChannel | ||||
| ✔ | ✔ | ✔ | ✔ | |
| Web Widget | ✔ | ✔ | ✔ | |
| SMS/Viber/WhatsApp | ✔1 | |||
| Automated Feedback Requests | ||||
| Customer survey | ✔ | ✔ | ✔ | ✔ |
| Closed ticket | ✔ | ✔ | ✔ | |
| Closed deal (won or lost) | ✔ | ✔ | ✔ | |
| Content (blogpost) | ✔ | ✔ | ✔ | |
| Metric Type | ||||
| NPS – Net Promotor Score | ✔ | ✔ | ✔ | ✔ |
| CSAT – Customer Satisfaction Score | ✔ | ✔ | ✔ | |
| Lists | ||||
| Promoter and Detractor Lists | ✔ | ✔ | ✔ | |
| Included Feedbacks | 2 campaigns per year | 250 per month2 | 1000 per month2 | unlimited |
| Insights Add-on ▼ | $180 | $280 | ||
| GenAI-generated reports with satisfaction/dissatisfaction reasons,impact on NPS, CSAT, CES.3 | ✔ | ✔ | ||
The prices above are monthly with a minimum yearly commitment. You can choose to pay monthly or pay upfront with a 20% discount for upfront payment.
1 Extra charges apply for SMS/Viber/WhatsApp text messages. Client needs to have an active Infobip account.
2 For feedback exceeding the package limit, additional charges apply: $0.50 per feedback for the Beginner package and $0.30 per feedback for the Growth package.
3 Extra charges apply for OpenAI processing costs. Client needs to have an active OpenAI account.