Hear What Your Customers (Don't) Say

InstantFeedback for HubSpot collects omnichannel customer feedback, predicts key satisfaction metrics from interaction communication, and provides actionable recommendations and insights to transform your customer experience.

See it in Action
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Do you really know how satisfied your customers are?

Traditional surveys often fall short by only focusing on feedback after specific interactions on the customer journey, missing out on a complete view of the customer experience.

This approach can lead to a limited understanding of how satisfied your customers really are.

 

InstantFeedback provides a detailed solution by measuring NPS, CES, and CSAT at every touchpoint in the customer journey. It collects real-time feedback through channels like email, SMS, and web widgets and captures insights from all Hubs—content interactions, customer service activities, or sales engagement—offering a comprehensive view of customer satisfaction directly within your HubSpot CRM.

See the Full Picture of Customer Sentiment

InstantFeedback for HubSpot helps you quickly identify your promoters or detractors by turning customer feedback into actionable insights, enabling you to celebrate your biggest fans and address your most critical detractors

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Identify Your Promotors And Detractors

InstantFeedback generates lists of promoters and detractors, enabling targeted campaigns to drive growth.

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Uncover Insights From Feedback

Advanced feedback analysis can uncover underlying sentiments, identify emerging trends, and highlight common concerns among customers.

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Trigger Alerts For Immediate Action

Alerts triggered by dissatisfaction indicators enable you to take immediate actions and address issues promptly.

How Our Clients Are Revolutionizing their Businesses with InstantFeedback

"InstantFeedback has completely changed the way we understand our customers. The real-time sentiment analysis lets us nip issues in the bud and keep our customer experience on point."

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COO of Leanpay Igor Nestorovic

Features

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Omnichannel Feedback Collection

After a ticket, deal, or purchase in HubSpot is completed, InstantFeedback automatically sends feedback requests to customers through their preferred communication channels, such as email, SMS, or web widgets.

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Promoter and Detractor Lists

InstantFeedback automatically generates Promoter and Detractor lists in HubSpotbased on customer feedback and sentiment analysis. These lists empower businesses to create targeted campaigns.

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Insights and Recommendations

AI-generated reports to understand the reasons behind customer satisfaction or dissatisfaction, with tailored recommendations for operations, sales, and customer experience roles.

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HubSpot Native

InstantFeedback seamlessly integrates with HubSpot Service Hub, Sales Hub, Commerce, Reports, and Dashboards, providing comprehensive insights into customer satisfaction across multiple touchpoints.

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Measured Key Metrics

Measure key customer satisfaction metrics like NPS, CSAT, and CES through direct customer feedback collected from interactions.

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Coming Soon

Predicted Key Metrics

Predict key customer satisfaction metrics like NPS, CSAT, and CES without direct customer feedback by leveraging advanced linguistic analysis of customer interactions.

InstantFeedback Designed for Your Entire Team

  • Customer Success

  • Revenue operations

  • CX Management

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By catching potential issues early, customer-oriented teams can take immediate action to address concerns and prevent them from escalating, ensuring a smoother, more positive customer experience.

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Revenue Operations teams can identify where customers are likely to leave and take steps to prevent churn by aligning your teams with customer needs. Real-time alerts help quickly address issues, improve retention, and enhance customer satisfaction, driving increased revenue.

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CX Management teams can use InstantFeedback to identify points of friction in the customer journey and address churn risks proactively. By aligning strategies with customer needs and wants, and acting on real-time insights, they enhance satisfaction, loyalty, and retention. This approach boosts customer lifetime value and turns your clients into passionate promoters.

Discover How to Get More from HubSpot

Experience the power of our all-in-one HubSpot app firsthand.

See how measuring key customer satisfaction metrics and leveraging customer insights can help you reduce churn and make happy customers your #1 priority.

Book a Meeting